Australian free release · Email and password sign-in. Paid subscriptions, VIP, group winks and social sign-in are not available in the free edition. Future-feature policies apply only when those features are introduced.
Account Deletion and Data Retention Policy
Scope: account deletion is available for free accounts and accounts that are restricted or suspended. The same principle applies to future paid or social-login accounts.
1. Ways to request deletion
In the app, open Me → Settings → Delete account, review the consequences and complete the confirmation and recent identity-verification steps. To request deletion without installing or signing into the app, use https://shantechsolutions.com/truelove/delete-account/ or email support@shantechsolutions.com. We may request proportionate evidence of ownership; do not send your password, one-time code or complete identity document unless a secure, necessary process has been explained. A telephone call is not required for an ordinary deletion request.
2. What deletion changes
We will promptly remove the account from discovery, matches and new communications, terminate sessions and take steps to delete account-associated profile data, photos in Supabase Storage, likes and other unnecessary records. Messages already delivered to other users may have legitimately retained copies, but we will minimise linkable sender information where practicable. A reversible hide or deactivation is not the same as deletion.
3. Processing and confirmation
The in-app process removes stored avatar files and requests deletion of the account and its associated database records after recent authentication. A successful response returns you to the signed-out app. If cleanup fails, the account is restricted while the request can be retried; contact support@shantechsolutions.com for help. Requests made by email require ownership checks and may involve manual work. We will acknowledge those requests, explain any additional steps or expected delay and confirm completion through the available contact route. Backups and justified retained records follow the separate limits below. Any mandatory legal deadline applies.
4. Limited lawful retention
We may retain narrowly scoped information necessary for outstanding complaints, fraudulent registration prevention, imminent safety incidents, chargebacks, financial audit, regulatory preservation, enforcement requests or defending legal claims, subject to a documented category-by-category retention schedule. A deleted account will not remain publicly searchable because supporting evidence is preserved. Data is erased or de-identified once its justified purpose expires.
5. Backups, logs and processors
Live records, backups, stored objects, content-delivery caches and email or other provider logs have different deletion processes. Account deletion removes access through the live account; it does not instantly remove every historical backup or provider log. We limit retained information to justified purposes and restrict access to it. A precise completion date for a particular category depends on the relevant provider and any lawful preservation requirement. Ask support@shantechsolutions.com for the applicable information; we will distinguish confirmed timings from those still being established rather than give an unsupported universal deadline.
6. Subscriptions and linked accounts
No new subscription purchase is offered in the free first release. If a paid plan is introduced later, deleting a TrueLove account does not necessarily cancel a subscription controlled by Apple or Google; the purchase channel and cancellation steps will be shown before purchase. If social sign-in is introduced, applicable identity-provider revocation steps will be included in the deletion process. These future obligations do not imply those sign-in or billing features are available now.
7. Inactivity and individual corrections
We may introduce an inactivity clean-up programme following reasonable notice where lawful; no 24-month automatic deletion rule is represented as active until implemented. You can request removal of a single photo, change optional profile data or request access/correction without deleting the whole account.
8. Assistance
Privacy and deletion requests: support@shantechsolutions.com. Contact support@shantechsolutions.com and use the subject “Privacy”, “Account deletion” or “Safety report” as appropriate. Please do not send passwords or verification codes.